Frequently asked questions
Here are some common questions about our service.
A 3PL (third-party logistics provider) handles storage, picking, packing, and shipping of your products so you can focus on marketing and sales. We make fulfilment seamless and scalable.
No, it is entirely up to you. You can choose to send all your stock or only send your Western Australia inventory to us. This allows them to reduce your shipping costs and improve delivery times for WA customers.
Shipping from the Eastern States to WA is often slower and more expensive. By holding your WA inventory locally in Perth, you can:
- Save on shipping costs to WA customers and improve your bottom line
- Half delivery times
- Improve customer satisfaction in Western Australia
Yes. You can use us as your WA fulfilment partner alongside another 3PL. This hybrid setup helps reduce national shipping inefficiencies and improves WA customer experience.
No. We offer flexible arrangements tailored to your business needs. You can start with a small volume and scale up as your orders grow.
Get in touch with us and we can discuss this in more details. We won't commit if we know we are unable to manage your product range. Generally speaking, we can manage your full inventory or just a portion, whatever suits your needs best — perfect if you based on the Eastern coast and want faster WA delivery for select products.
We provide clear instructions for shipping your products to our warehouse, including labelling, pallet or carton specifications, and integration tips.
Yes. We can integrate with popular platforms like Shopify, WooCommerce, and more, so orders flow automatically to our warehouse.
Orders are picked, packed, and shipped the same day they are received before our cut-off time (or next business day for orders received after cut-off).
Absolutely. Our system gives you full visibility over stock levels, order status, and reporting — anytime, anywhere.
Yes. We can handle National and international orders with competitive shipping options.
Rates are based on parcel dimensions, weight, and destination. We can also help optimise packaging to reduce costs or use your own. We will utilise the fastest and/or cheapest option based on your requirements and preferences.
We genuinely care about your business as if it were our own. We’re not just moving boxes — we’re protecting your brand and your customer experience.
As a small boutique 3PL, our pricing is competitive and transparent, with no hidden surprises, so you can scale confidently. We also offer flexible fulfilment options — whether you need national distribution or support in select states only, we can manage all or part of your stock to suit your strategy.
Most importantly, we’re responsive. You won’t be waiting days for answers. We prioritise clear, proactive communication so you always know what’s happening with your inventory and orders.
By keeping part of your inventory in WA, you can provide faster shipping times and lower shipping costs for your WA customers, improving their experience and satisfaction.
We are not restricted to fulfilling orders to WA only. We can also fulfil orders to the rest of Australia depending on your business needs
Yes. We can manage returned stock efficiently and restock items for resale, making your returns process stress-free.
Simply contact us with your enquiry. We’ll get in touch to get to know you and your brand, propose a tailored solution, onboard your products, and get you live quickly.
Our fulfilment centre is based in Perth, Western Australia, allowing faster and more cost-effective delivery across WA.