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Frequently Asked Questions

Find answers to common questions about Skenji Logistics, including ecommerce fulfilment, Perth warehousing, WA fulfilment support, pallet storage, B2B distribution, pricing and onboarding.

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A 3PL, or third-party logistics provider, manages logistics services on behalf of a business. This can include receiving stock, warehousing, inventory management, pick and pack fulfilment, order dispatch, returns and distribution.

Skenji Logistics is a Perth-based 3PL supporting ecommerce brands, wholesalers and growing businesses with warehousing, fulfilment and distribution services.

We support ecommerce brands, wholesalers, importers, retail suppliers, FMCG businesses and growing businesses that need reliable warehousing, fulfilment or distribution support.

Our services can suit businesses looking for ecommerce pick and pack, pallet storage, B2B distribution, WA stock holding or a combination of these.

Yes. We support both B2C ecommerce fulfilment and B2B distribution workflows.

For ecommerce brands, this may include storage, pick and pack, parcel dispatch, returns and inventory management. For B2B customers, this may include pallet storage, carton dispatch, wholesale order fulfilment, retail replenishment and pallet dispatch.

Our warehouse is based in Perth, Western Australia. This allows us to support local WA fulfilment, Perth warehousing, pallet storage and distribution across Western Australia and Australia-wide.
No. You can choose to store all of your inventory with us or only selected stock.

For example, some ecommerce brands keep their main warehouse or 3PL interstate while storing selected inventory in our Perth warehouse for WA orders. This allows them to improve delivery times and potentially reduce shipping costs for Western Australian customers without moving their entire operation.


Yes. Ecommerce brands can use Skenji Logistics as a Perth-based fulfilment point for Western Australian orders while keeping their main warehouse or 3PL interstate.

Selected inventory can be stored locally in our Perth warehouse and dispatched to WA customers. For suitable order profiles, this may help reduce WA shipping costs by up to 15% and improve delivery times across Perth and regional Western Australia.

Shipping orders from the east coast to Western Australia can be slower and more expensive for some ecommerce brands.

By holding selected inventory locally in Perth, your WA customer orders can be dispatched from within Western Australia instead of travelling from interstate. This may help reduce delivery times, improve the customer experience and potentially reduce WA shipping costs by up to 15% for suitable order profiles.

Yes. You can use Skenji Logistics as your WA fulfilment partner alongside your existing interstate warehouse or 3PL.

This hybrid setup allows you to keep your main fulfilment operation in place while using our Perth warehouse to support WA orders, selected SKUs or local stock holding.

Yes. You can store selected products with us rather than your entire product range.

This can work well for ecommerce brands that want to hold best-selling items, fast-moving products or WA-focused inventory in Perth while keeping the rest of their stock interstate.
No. While our Perth warehouse is useful for WA fulfilment, we can also dispatch orders to customers across Australia depending on your business needs.

Some businesses may use us mainly for WA orders, while others may use us for broader ecommerce fulfilment, warehousing or distribution support.


Yes. We support ecommerce platform integrations including Shopify.

Integrations can help streamline order syncing, inventory visibility and fulfilment workflows. The best setup will depend on your ecommerce platform, order volume and operational requirements.

Yes. In addition to Shopify, we may be able to support other ecommerce platforms and sales channels depending on your setup.

If you use WooCommerce, marketplaces or another ecommerce system, contact us and we can discuss the most suitable fulfilment workflow.

Yes. We can support ecommerce returns management, including receiving returned items, checking stock where required and returning suitable items to inventory.

The returns process can be tailored to your business requirements, product type and customer returns policy.
Yes. We can support subscription box fulfilment, kitting and recurring order dispatch depending on your product type, volume and packing requirements.

Subscription workflows are usually quoted based on the complexity of the packing process, number of items and presentation requirements.
Yes. We can support custom packaging, inserts, promotional materials and branded packing requirements where suitable.

Additional charges may apply depending on the materials, packing complexity and time required.
Yes. Our clients have access to a customer portal where they can view inventory, orders and fulfilment activity.

This gives you better visibility over stock levels, order progress and warehouse activity without needing to manually request updates. The exact setup and visibility may depend on your service requirements and integration.
Once your account is set up, we will provide receiving instructions for sending stock to our Perth warehouse.

This may include labelling requirements, carton or pallet specifications, delivery booking requirements and any information needed to receive your inventory correctly.


Yes. We offer pallet storage from our Perth warehouse for businesses needing local stock holding, overflow storage or ongoing warehousing support.

Storage is charged based on pallet spaces used.

Yes. We can store inventory made up of cartons, cases or mixed products.

However, storage is charged based on pallet spaces used. This keeps storage pricing simple and transparent, even when inventory is made up of cartons or cases rather than full pallets.

Yes. Businesses can use Skenji Logistics as their WA distribution warehouse while keeping their main stock or fulfilment operation interstate.

We can store selected inventory locally in Perth and dispatch orders to WA customers, retailers or business locations.

Yes. We support B2B distribution, including pallet dispatch, carton dispatch, wholesale order fulfilment and retail replenishment.

B2B workflows are quoted based on the handling required, product type, order profile and dispatch method.
Yes. We support wholesale and B2B order fulfilment, including preparing orders for business customers, retailers, stockists or commercial locations.

This is different from ecommerce pick and pack and is priced based on the handling and dispatch requirements.
Yes. We can assist with container receivals, unloading, palletisation and inbound stock handling, subject to booking requirements, product type and warehouse capacity.

Please contact us before arranging container deliveries so we can confirm availability and requirements.
Yes. We can support short-term, overflow and ongoing storage requirements depending on warehouse capacity and the type of inventory being stored.

This may suit businesses with seasonal stock, excess inventory, promotional stock or temporary storage needs.
We can store many types of ecommerce, wholesale and consumer products, subject to suitability, handling requirements and warehouse capacity.

We will review your product type before confirming whether it is suitable for storage and fulfilment.
Yes. Some products may not be suitable due to safety, compliance, storage, handling or insurance requirements.

Examples may include dangerous goods, perishable products requiring refrigeration, illegal goods, controlled substances or products requiring specialised storage conditions. Please contact us to confirm whether your products are suitable.


Yes. We can dispatch orders across Australia depending on your service requirements, carrier options and product type.

Our Perth warehouse is particularly useful for improving fulfilment and distribution into Western Australia.

International shipping may be available depending on your products, destination, carrier options and customs requirements.

Please contact us to discuss whether international dispatch is suitable for your business.

Shipping rates are usually based on parcel dimensions, weight, destination, carrier service and delivery requirements.

Skenji Logistics has negotiated rates with several courier partners, which may help provide more competitive shipping options for suitable order profiles. We can discuss the best courier or freight options based on your products, order volume and customer delivery expectations.
Courier and freight costs are passed on at cost. They are separate from our warehouse handling fees.

The final freight charge depends on carrier rates, parcel size, weight, destination and service level.


Our pricing is customised based on your products, order volume, pallet storage requirements and fulfilment workflow.

We provide indicative pricing as a guide, then prepare a tailored quote for your business.

Yes. Ecommerce pick and pack pricing starts from $3.99 per eligible ecommerce order. This applies to standard direct-to-consumer parcel orders and includes standard handling and standard packaging.

Custom packaging, branded packaging, inserts, special handling, kitting or non-standard packing requirements may be quoted separately. B2B, wholesale, pallet, carton or unit picking is priced separately based on the handling required, order profile, product type and dispatch method.
Yes. Storage is charged separately and is based on the number of pallet spaces used.

This keeps storage pricing simple and transparent, even where inventory is made up of cartons, cases or mixed products.

Courier and freight costs are separate from our warehouse handling fees and are passed on at cost.

The final freight charge depends on carrier rates, parcel size, weight, destination and service level.
Yes. We can quote for B2B and wholesale distribution, including pallet dispatch, carton dispatch, retail replenishment and business-to-business order fulfilment.

These services are priced separately from ecommerce pick and pack because the handling requirements are different.
Yes. A minimum monthly spend applies.

This helps ensure we can provide the required warehouse space, systems access and operational support for your business. The minimum will be confirmed during the quote process based on your storage and fulfilment requirements.
Every business has a different storage and fulfilment profile. A simple ecommerce order, mixed carton order, pallet dispatch or container receival can all require different handling.

Custom quotes allow us to provide pricing that reflects the actual work required for your products, order volume and workflow.


We offer flexible arrangements based on your business needs, service requirements and expected volume.

The right arrangement will depend on your storage requirements, order profile, systems setup and operational needs.

Contact us with details about your business, products, current order volume, storage requirements and fulfilment needs.

We will review your requirements, discuss the best setup for your business, provide a tailored quote and guide you through onboarding if we are the right fit.

To prepare an accurate quote, we usually need to understand your product type, number of SKUs, order volume, average items per order, storage requirements, inbound activity, packaging needs and dispatch locations.

For B2B or wholesale customers, we may also need to understand pallet movements, carton dispatch, retail replenishment requirements and freight arrangements.

Onboarding time depends on your product range, system requirements, stock volume, integrations and fulfilment workflow.

We aim to get clients up and running as fast as possible while still making sure inventory, orders, integrations and warehouse processes are set up correctly from the start.
Potentially, depending on your product type, storage requirements, order profile and handling needs.

We will review your product range before confirming suitability. You may choose to store your full inventory with us or only selected SKUs, such as WA-focused stock, best sellers or overflow inventory.


Skenji Logistics is a Perth-based, owner-operated 3PL focused on practical warehousing, fulfilment and distribution support for growing businesses.

We are not just moving boxes. We understand that accurate stock handling, reliable dispatch and clear communication directly affect your customer experience and brand reputation.

As a boutique 3PL, our focus is on quality over quantity. We want to build strong relationships with the businesses we support, rather than grow so large that clients become just another account number. Our goal is to provide responsive support, transparent pricing and flexible fulfilment options for businesses that want a more hands-on logistics partner.
A Perth-based 3PL can help businesses hold inventory closer to WA customers, reduce reliance on interstate fulfilment and improve delivery times across Western Australia.

This can be especially useful for ecommerce brands, wholesalers and suppliers that want a local WA stock holding, fulfilment or distribution point.
To prepare an accurate quote, we usually need to understand your product type, number of SKUs, order volume, average items per order, storage requirements, inbound activity, packaging needs and dispatch locations.

For B2B or wholesale customers, we may also need to understand pallet movements, carton dispatch, retail replenishment requirements and freight arrangements.

Onboarding time depends on your product range, system requirements, stock volume, integrations and fulfilment workflow.

Once we understand your requirements, we can provide a clearer onboarding plan and expected setup timeframe.
Potentially, depending on your product type, storage requirements, order profile and handling needs.

We will review your product range before confirming suitability. You may choose to store your full inventory with us or only selected SKUs, such as WA-focused stock, best sellers or overflow inventory.


Still Have Questions?

If you are unsure whether Skenji Logistics is the right fit for your business, contact us with your products, order volume and storage requirements. We can help you understand the best warehousing, fulfilment or distribution setup for your needs.

Contact us